Refund Policy and Terms of Service

Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since you received the goods, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We shall be under no liability whatsoever unless you notify us that you have not received your goods.  You must notify us within 10 days of our dispatch notification. Or in the case of goods being damaged or destroyed, you must give us written notification within 5 days of the goods being delivered. 

To complete your return, we require a receipt or proof of purchase. Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working  days.

Late or missing refunds (if applicable)
If you haven’t received a refund, first check your bank account, or your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at dryingracks@outlook.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. 

Shipping
For damaged or faulty goods, we will pay for the goods to be couriered back to us at 128 Lisland Drive, Kinloch, Taupo 3377.

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